Store Policies

Shipping & Delivery

Local delivery in Butuan City

Local delivery may be available within Butuan City. Before an order is accepted, we will confirm whether delivery is available for your address, the delivery fee and the estimated arrival time. Same-day delivery or a specific delivery time is not guaranteed unless we expressly confirm it.

Nationwide courier shipping

Customers elsewhere in the Philippines may request delivery by courier. Availability depends on the destination and courier service. We will confirm the shipping fee, expected dispatch date and estimated transit time before you confirm the order. Courier estimates are not guaranteed; weather, holidays, service interruptions and other events may cause delays.

Store pickup

Pickup is available only after VM i-Hub confirms the pickup arrangement and that the item is ready. Please wait for our confirmation before visiting the store at R. Calo St., Butuan City. Store hours are 10:00 AM to 7:00 PM.

Items requested from suppliers

If an item is not currently available, you may ask us to source it. We will check with our supplier and confirm the item specifications, price and realistic lead time before you decide whether to proceed. A sourcing request does not guarantee that the item can be obtained.

Address and delivery concerns

Please provide a complete delivery address and a reachable mobile number. If your parcel arrives damaged, incomplete or different from the confirmed order, contact us promptly at katebaguio@gmail.com or +63 948 146 7951. Keep the packaging and proof of purchase where possible so we can review the concern.

Delivery fees and arrangements will be disclosed before order acceptance. Any consumer rights provided by Philippine law remain in effect.

Returns, Exchanges & Refunds

We want you to receive the item agreed upon. If an item is defective, damaged on arrival, incorrect or materially different from its confirmed description, contact us at katebaguio@gmail.com or +63 948 146 7951. Include your order details, explain the issue and provide photos if they help show the problem.

We will review the concern and explain the appropriate next steps. Depending on the circumstances and applicable law, the remedy may include repair, replacement or refund. We will explain any return or inspection arrangements before asking you to send an item back.

For model-specific accessories, please check your exact phone model and product compatibility before confirming your order. This does not remove your rights if we supply the wrong item or materially misrepresent its compatibility.

For a change-of-mind request where the item is correctly supplied and has no defect, contact us before returning it. Acceptance of change-of-mind returns depends on the circumstances and applicable law; it is not automatically guaranteed. Do not send an item back without contacting us first.

Where a refund is due, we will confirm the refund method and explain the expected processing steps. Return shipping and other charges will be handled in accordance with applicable law and the circumstances of the case. Nothing in this policy limits consumer rights or remedies that cannot legally be excluded under Philippine law.

Privacy Notice

Information we handle

When you contact us or submit an order request, we may handle your name, mobile number, email address if provided, delivery or pickup details, selected products, phone-model compatibility information and messages relating to your inquiry or order. Please do not send passwords, PINs, one-time passcodes or full payment-card details.

How we use information

We use this information to answer inquiries, check product availability and compatibility, provide prices, coordinate delivery or pickup, communicate about orders, provide after-sales assistance and keep records required for legitimate business or legal purposes.

Service providers and sharing

If you choose to continue an order through WhatsApp, the information you send there is also handled by WhatsApp and its related service providers under their own terms and privacy practices. We may share the minimum information needed with a courier or other service provider to fulfil your request, or where disclosure is required or permitted by law. We do not sell customer contact details as a mailing list.

Storage and protection

We take reasonable steps appropriate to our business to restrict access to order information and protect it from unauthorized use or disclosure. Information is retained only for as long as reasonably needed for the purposes described above, including customer service, recordkeeping and legal obligations, and is then securely deleted or disposed of when appropriate.

Your choices and requests

You may contact us to ask about personal information we hold about you or request correction of inaccurate information, subject to applicable law and legitimate recordkeeping requirements. We may need to verify your identity before responding. Contact katebaguio@gmail.com for privacy questions or requests. You may also have rights under the Philippine Data Privacy Act of 2012, subject to applicable legal conditions.

This notice covers the current inquiry and WhatsApp order-request process. If the website later adds accounts, analytics, direct online payment or other data-collection features, this notice will be updated to describe those features.

Terms of Sale

Product details, price and availability

Product listings help customers browse common accessory types. Unless a specific price and stock status are expressly shown as confirmed, availability and final price must be confirmed with VM i-Hub. Online market ranges, where displayed, are general references only and are not a binding offer or a guarantee of VM i-Hub's selling price. Before accepting an order, we will confirm the exact item, quantity, compatibility, final price, delivery fee and fulfillment arrangement.

Order requests and acceptance

Submitting a website form or sending a WhatsApp message is an inquiry, not an accepted order or reservation. An order is accepted only after VM i-Hub confirms the agreed details. Do not send payment until you have received an order confirmation and verified the payment instructions through our official contact channel. No payment is collected by this website itself.

Product images and compatibility

Some catalog images are illustrative drawings intended to represent an accessory type; they may not show the exact brand, color, finish or model being offered. Ask us for actual product details or photographs before confirming if these details matter to you. Phone cases, screen protectors, cables, chargers and other accessories can vary by device and specification. We will confirm known compatibility and specifications for the item offered.

Brands and product safety

Third-party brand and model names are used only to describe compatibility where relevant. Unless expressly stated and supported by authorization, VM i-Hub is not an authorized representative or service center of Apple, Samsung, Xiaomi, OPPO, vivo, realme or any other third-party brand. Follow the product's safety instructions and use charging accessories suitable for your device.

Consumer rights and applicable law

Nothing in these terms removes rights or remedies provided to consumers under applicable Philippine law, including relevant consumer-protection and electronic-commerce laws. These terms are governed by the laws of the Republic of the Philippines.

Contact VM i-Hub

Business name: VM i-Hub Cellphone and Accessories
Address: R. Calo St., Butuan City, Agusan del Norte 8600, Philippines
Mobile: +63 948 146 7951
Email: katebaguio@gmail.com
Facebook: VM i-Hub Facebook page
Store hours: Daily, 10:00 AM–7:00 PM. Pickup must be confirmed before visiting.